Posted by Milena Regos on Jul 27th, 2010 | No Comments
I want to close the loop on the Lufthansa travel nightmares blog post I wrote back in May during my trip to Europe for those of you who followed my trip and have been asking me for the result.
In summary, I had to deal with a delayed plane, a sick passenger, a well deserved and expensive shower, new clothes and a long delay at the airport, a lost bag for 7 days, a damaged suitcase and missing items...
Posted by Milena Regos on Jul 6th, 2010 | 2 Comments
Happy Birthday Out&About Marketing! It turned one year old today! Yipee!
A year ago I embarked on a new journey with Out&About Marketing. The results have been very,very positive. I accomplished many of the goals I set for myself and learned a few lessons along the way. Overall, I have no regrets and I’m proud of the accomplishments.
Thank you to all of my clients who keep me on my toes,...
Posted by Milena Regos on Jul 1st, 2010 | No Comments
How do you manage your brand when crisis strikes? What is the best approach and the most efficient way to handle a crisis online? Who’s responsible, who should be in charge and would you be able to put out the fire before it starts?
Let’s examine 3 potential scenarios. What would you do if you were the person in charge.
1. You are the General Manager of a luxury destination resort. The entire...