Category Archive: Case Studies

One Happy Customer – Case Study

Posted by on November 11, 2009

Overnight success with social media

Sliding on The Cheap turned to Out&About Marketing for help with social media. Kevin Tinto, a great businessman and founder of Sliding  on The Cheap could see the potential for using social media for his business. His website, http://slidingonthecheap.com offers discounted skiing and snowboarding lift tickets, ski&stay packages, ski deals, ski shop sales,  ski resort events and killer deals from around the country. Sliding on the Cheap has solid email following (30,000 subscribers+) and many businesses report a spike in phone calls the minute their newsletter goes out. Kevin, who lives part time in the Bay Area and part time in Truckee is a hard core skier and really passionate about skiing, snowboarding, motorcycles, wakeboarding, biking and anything outdoors. He’s determined to spread discounts and insights from the ski resorts to his loyal followers and help making skiing and boarding more affordable – a great idea in this economy. If you are not already a fan of his newsletter, join today and watch for it to hit your Inbox – you are guaranteed to read something that you will like and use for your next ski/board adventure.

Here’s what Kevin Tinto said about this custom created social media strategy for Sliding on The Cheap:

kevin tinto“As one of the largest Ski/Snowboard informational services with more than 30,000 weekly email subscribers worldwide,  we sensed that Social Media was critical to the continued growth and success of our business, but had no idea how to implement on a large scale.  With limited knowledge of this new medium, we turned to Milena Regos.  Her charge:  Develop in a matter of weeks, a complete and professional Facebook and Twitter Strategy. Within two weeks of launch we had 345 Facebook Fans and we are adding new Fans and Email subscribers daily.  We fully expect to add thousands of email subscribers by season’s end, and expand our business in directions we couldn’t have even contemplated just six months ago. As Managers, you have two choices: use Out&About Marketing to work on your Social Media Strategy, or find yourself  outgunned in a complex and changing Internet environment”.

With the launch of Sliding on The Cheap social media strategy, they are off to a great start. Within days, they accumulated 345 Facebook fans and continue to grow fast thanks to an easy and engaging Facebook contest.

Facebook - Sliding on the Cheap_1257988788234

It’s the perfect business to engage on social media with their fans. People love discounts and freebies and they will help spread the love from Sliding on The Cheap. Fan them on Facebook or start following them on Twitter today. Although, we can’t disclose the specifics of their social media strategy, here are some tips that any business can utilize to become successful:

  1. Create a solid word-of-mouth campaign. Word of Mouth is your best marketing vehicle. If you have happy customers, they will talk about your business to their friends and spread the word for you – for free. If you need help creating your Word of Mouth campaign, Out&About Marketing can help.
  2. Explore the possibilities of social media. Find the networks that make the most sense for you. Not everyone needs to be on Twitter and not everyone needs to be on LinkedIn. With more than 300 million active users on Facebook you can’t ignore it but you still need a plan on why and how you are going to engage. Have you heard of Foursquare? It may be the next Twitter.
  3. Understand that once you commit to being on social media, you need to keep your content fresh and engage with your followers. There’s nothing worse than seeing a blog that hasn’t been updated for a year or going to a Facebook page that’s been non-existent for months.
  4. Think of fresh and engaging content. Make sure you provide value and not just sell your business.
  5. Listen to what your customers are telling you and address their requests in your business. Use social networks as a research tool to make your business better.
  6. Adjust your strategy as you learn more about the social media environment. You will make mistakes. Apologize quickly and publicly when you make a mistake and move on.
  7. Hire someone with experience that can help you get your social media off the ground. This new marketing medium is changing too fast and you need someone who’s staying on top of it, understands how it all works and can recommend the best approach for your business. You are probably not going to hire someone full time to learn and maintain your social media effort, but you can outsource some of it and commit to doing some of in in-house by spreading the responsibilities to people within your company. Social media can be very powerful if used well and any company can benefit from it. Social media does take knowledge and time. The knowledge required is not just about social media, but also about online marketing in general and how customers behave online. If you get stuck, Out&About Marketing is here to help you!

Share some excellent social media stories here or tell us what you need help with. Do you know someone who wants to explore the endless possibilities that word-of-mouth and social media present? Send them this post today. (Full disclosure: In case it’s not clear until now, Sliding on The Cheap is my client).

7 Things Every Business Can Learn from Burning Man

Posted by on September 14, 2009

Burning Man is an amazing phenomenon. It’s the kind of event that you have to witness to understand. It’s Disneyland for adults. A mix of Moulin Rouge and Mad Max. It’s incredible and inspiring. It’s crazy. It’s a wild dream. And in the chaos of it all, there is clarity. And there’s sense. Organization. Amazing logistics to make it all happen. In this post, I’ll start a discussion about what every business can learn from Burning Man. Let me know what you think. What else can every person learn? What did you learn that you want to share?

1. Community – it takes a community to make Burning Man special. From its inception in Stinson Beach, it took creativity, imagination and pushing the norm to create, continue and grow this event. It took different organizations getting involved. Various volunteers helping out and donating their time. It took passion and devotion.Individuality and cohesion. Synergy.  Can your business say it has loyal followers who would devote hours to making this event happen? In the world of social media, community is vital to the survival of any business. Burning Man has managed to create a vibrant community with loyal followers. Just take a look at their Facebook page. Can you say that your business Facebook page gets so many posts and involvement from your customers?

Photo credit: Flickr - Tristan Savatier

Photo credit: Flickr - Tristan Savatier

2. Creativity – There is amazing imagination and creativity in this event. From organization and annual themes (this year the theme was “Evolution”, next year is “Metropolis”) to the amazing art that people dream up and build in the Nevada desert, from clothes and costumes to theme camps, creativity abounds. Burning Man gathers people from all disciplines and professions who love, breathe and live art. It offers plenty of wide open spaces where the craziest contraptions can be built only for one week of enjoyment. Creativity keeps this event vibrant and people return for more each year. Participation is key. Individuality can be seen in every person. As a business, remember that one size does not fit all. People want to be different. They want to stand out and be themselves.

Burning Man 2009

Burning Man 2009

Burning Man 2009

Burning Man 2009

3. Passion – people have passion for this event. They talk all year about it and get ready for it. They stand by online when ticket sales first open to be the first to grab tickets and confirm their participation. They shop for clothes, accessories and supplies for Burning Man. They talk to their friends about it. Post photos and videos online. Share content. Spread the word. Meet other “burners” and feel immediate connection with them.

Happy Burners

Happy Burners

4. Loyalty – I met people at Burning Man who have been going to it for 16+ years. Every year, the week before Labor Day, they pack their camps, food, water and drinks and any art cars or art they’ve dreamed up and head out to the middle of nowhere – Gerlach, Nevada to be in the cruel, harsh desert for a week where it’s incredibly hot during the day and cold at night. And they love doing it, year after year, because they have loyalty to Burning Man. They volunteer to do things for this community all for the same goal. How many businesses in real life can claim the same loyalty from their customers.

Nightly ceremony to light the streets

Nightly ceremony to light the streets

5. Word-of Mouth – I’m starting to repeat myself but burners love to share their experience – offline and online. There are 471,792 photos on Flickr for “Burning Man”. They have 47,576 Facebook Fans. There are millions of conversation happening on Twitter, in blogs, on websites and forums. Word-of-mouth will make or brake a business. Have you been able to embrace, create and share word-of-mouth yet for your business?

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6. Self survival and self sufficiency – Burning Man prepares you and teaches you to be self reliant. You are completely on your own (unless you have very good neighbors) when it comes to your survival. You need to bring all your water, food, gasoline, shelter, clothes. The only things you can purchase at Black Rock City are ice and coffee. On top of everything, the event is a Leave No Trace event. Pack it in and pack it out. And when everyone leaves, there is nothing left at the Playa but dust. As a business, these values should be incorporated in your business plan. People should protect our only planet. Eco – awareness and working together as a community to create a city in a week can be a valuable skill. Just take a look at what happened with Katrina. Surviving in harsh environment is a necessary skill for every person and for every business that is feeling the recession.

Burning Man 2009 080

7. Communication – Burning Man does a really good job at preparing everyone for the event. From their website and newsletter to handing out brochures at the gate containing all the information you need, it really makes things easier for newcomers as well as old time burners. The logisitcs for this event are absolutely amazing and the event seems to go without a glitch. The volunteer rangers help control the peace and everyone seems to get along fine. That’s 48,000 people living together peacefully for a week!

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And finally, direct from Larry Harvey, the organizer of Burning Man an interview on 5 things cities can learn from Black Rock City.

Let me know what you want to add to this list. There are many lessons every business and every person can take away from this amazing event. What do you think? Let’s create a list of what every business can learn from Burning Man.

How to create a remarkable marketing campaign

Posted by on July 9, 2009

The new Evian Live Young Campaign is funny and engaging

Evian just created a remarkable and clever campaign with a social media component to it. The Evian Live Young campaign was just released today. The video on YouTube had 323 views as of the writing of this blog.  I think the campaign is funny and memorable. The break dancing was done by adults. Babies bodies and faces were used in the commercial. No babies were made to dance :-) .

Continue reading How to create a remarkable marketing campaign

The Power of YouTube videos for your Brand

Posted by on April 17, 2009

YouTube has become an important part to any social media campaign. It has also proven its effectiveness in making or breaking a brand. I’ll give you 3 examples from the past few months that if nothing else should clearly show you the importance of YouTube to any brand, any company and any person. YouTube is not just videos posted by teenagers and viewed by their peers. YouTube has become a lot more and if used wisely could really bring attention to your company at a very affordable cost, eyeballs and brand recognition.

1. Susan Boyle singing sensation

The news picked up the story of this phenomenal singer and within days the YouTube video went from 1,578,735 views (this is what it was recorded on it when I wrote my previous post) to 19,233,462 views as of the writing of this blog. Continue reading The Power of YouTube videos for your Brand