Category Archive: Technology

One Happy Customer – Case Study

Posted by on November 11, 2009

Overnight success with social media

Sliding on The Cheap turned to Out&About Marketing for help with social media. Kevin Tinto, a great businessman and founder of Sliding  on The Cheap could see the potential for using social media for his business. His website, http://slidingonthecheap.com offers discounted skiing and snowboarding lift tickets, ski&stay packages, ski deals, ski shop sales,  ski resort events and killer deals from around the country. Sliding on the Cheap has solid email following (30,000 subscribers+) and many businesses report a spike in phone calls the minute their newsletter goes out. Kevin, who lives part time in the Bay Area and part time in Truckee is a hard core skier and really passionate about skiing, snowboarding, motorcycles, wakeboarding, biking and anything outdoors. He’s determined to spread discounts and insights from the ski resorts to his loyal followers and help making skiing and boarding more affordable – a great idea in this economy. If you are not already a fan of his newsletter, join today and watch for it to hit your Inbox – you are guaranteed to read something that you will like and use for your next ski/board adventure.

Here’s what Kevin Tinto said about this custom created social media strategy for Sliding on The Cheap:

kevin tinto“As one of the largest Ski/Snowboard informational services with more than 30,000 weekly email subscribers worldwide,  we sensed that Social Media was critical to the continued growth and success of our business, but had no idea how to implement on a large scale.  With limited knowledge of this new medium, we turned to Milena Regos.  Her charge:  Develop in a matter of weeks, a complete and professional Facebook and Twitter Strategy. Within two weeks of launch we had 345 Facebook Fans and we are adding new Fans and Email subscribers daily.  We fully expect to add thousands of email subscribers by season’s end, and expand our business in directions we couldn’t have even contemplated just six months ago. As Managers, you have two choices: use Out&About Marketing to work on your Social Media Strategy, or find yourself  outgunned in a complex and changing Internet environment”.

With the launch of Sliding on The Cheap social media strategy, they are off to a great start. Within days, they accumulated 345 Facebook fans and continue to grow fast thanks to an easy and engaging Facebook contest.

Facebook - Sliding on the Cheap_1257988788234

It’s the perfect business to engage on social media with their fans. People love discounts and freebies and they will help spread the love from Sliding on The Cheap. Fan them on Facebook or start following them on Twitter today. Although, we can’t disclose the specifics of their social media strategy, here are some tips that any business can utilize to become successful:

  1. Create a solid word-of-mouth campaign. Word of Mouth is your best marketing vehicle. If you have happy customers, they will talk about your business to their friends and spread the word for you – for free. If you need help creating your Word of Mouth campaign, Out&About Marketing can help.
  2. Explore the possibilities of social media. Find the networks that make the most sense for you. Not everyone needs to be on Twitter and not everyone needs to be on LinkedIn. With more than 300 million active users on Facebook you can’t ignore it but you still need a plan on why and how you are going to engage. Have you heard of Foursquare? It may be the next Twitter.
  3. Understand that once you commit to being on social media, you need to keep your content fresh and engage with your followers. There’s nothing worse than seeing a blog that hasn’t been updated for a year or going to a Facebook page that’s been non-existent for months.
  4. Think of fresh and engaging content. Make sure you provide value and not just sell your business.
  5. Listen to what your customers are telling you and address their requests in your business. Use social networks as a research tool to make your business better.
  6. Adjust your strategy as you learn more about the social media environment. You will make mistakes. Apologize quickly and publicly when you make a mistake and move on.
  7. Hire someone with experience that can help you get your social media off the ground. This new marketing medium is changing too fast and you need someone who’s staying on top of it, understands how it all works and can recommend the best approach for your business. You are probably not going to hire someone full time to learn and maintain your social media effort, but you can outsource some of it and commit to doing some of in in-house by spreading the responsibilities to people within your company. Social media can be very powerful if used well and any company can benefit from it. Social media does take knowledge and time. The knowledge required is not just about social media, but also about online marketing in general and how customers behave online. If you get stuck, Out&About Marketing is here to help you!

Share some excellent social media stories here or tell us what you need help with. Do you know someone who wants to explore the endless possibilities that word-of-mouth and social media present? Send them this post today. (Full disclosure: In case it’s not clear until now, Sliding on The Cheap is my client).

5 reasons a business needs a blog?

Posted by on November 3, 2009

20000blogSocial media is changing they way businesses do business and people are demanding this change. Companies no longer have complete control over their brand. Some very savvy companies and CEOs are turning to blogs as a way to create online communities, communicate with their customers and employees and bring transparency to their business. Below are 5 reasons why a blog is a good idea:

  1. Listening tool: It creates online space for people to interact with your brand. They can leave comments on your posts and allow you to get feedback. Although there are better ways to listen to what people are saying about your business, your own blog provides one more channel to receive feedback.
  2. SEO: A blog can help you with search engine optimization. By continuosly adding engaging and fresh content, while still incorporating your main keywords in your posts, your positioning on the search engine will improve. Google, Bing and Yahoo will rank your website higher with your blog (make sure your blog is connected to your domain) thanks to your content and it will improve your overall search engine optimization (SEO) strategy.
  3. Create a vibrant online community. By providing interesting content, uploading videos and photos and writing often about topics of  interest to you, you will create loyal readers on your blog. By building trust with these people, they will be most likely to purchase from you than from a competitor business that doesn’t show interest in engaging with their customers.
  4. Expert positioning: By writing a blog about the topics you are knowledgeable and expert in, you will position your business as a leader in the industry. You don’t always have to write about your business, products and services. If you represent a hotel, you can write about the surrounding areas, special events and happenings, local tips, shopping places, ways to save when you travel, and anything else related to general travel or the activities that your customers mainly engage with why staying at your  place. You can highlight your chef’s specials, contribute some specials recipes and cocktails and make people feel at home before they have even arrived. When people start looking for a place to stay,  they will consider your hotel first because of the existing relationship they already have with you.
  5. Engagement & Transparency: You are not afraid to put yourself on the web and open up to people’s feedback whether that’s positive or negative. You embrace the fact that people now have a lot more control over your brand than they used to. You are open to receiving feedback, you are listening and hopefully making changes to your business based on customer feedback.

These are my 5 reasons why a business can benefit from a blog. There are many more reasons why a business blogs. What are yours? What do you think abusiness blog can do for the bottom line of an organization? What are your favorite blogs? Why?

Image used under creative commons license: Annie Mole

U2, YouTube and Social Media ROI

Posted by on October 25, 2009

U2 took over social media with their live concert on YouTube. Comments and conversations about the show took over Twitter and Facebook. People from 7 continents have logged onto their computers to watch the show live from Rose Bowl and to share their experiences live – on Facebook and Twitter.

What I like about U2 using social media and what they did very well:

  1. Content

People say content is king. U2 definitely has the content to go viral worldwide. They are giving it away for free. People are talking about them in different languages. U2 just created word of mouth marketing that reached out to millions and millions of people. They have set the stage and opened the horizons not just for the entertainment industry but the future of the Internet, social media and the way people consume content.

2. Making sharing easy

U2

You could post your comment to your Facebook or Twitter account rigth from YouTube without leaving the site. Allowing to share the word about the concert increased visits to YouTube and contributed to even higher viral effect.

u2casestudy2

3. Call to Action

Again, right on the screen you have the option to take 4 different actions with direct correlation to social media ROI:

1. Buy the Album -I would love to find out how many albums they actually sold through this action. I’m sure the numbers will be available soon.

2. Join their newsletter- again, I’d be interested in seeing how many people subscribed to their newsletter and ultimately turned into loyal customers, i.e purchasing their music.

3. Visit U2.com – easy tracking with website visits and additional actions taken on their website.

4. Donate to (RED) – a good tie in with a non-profit organization and dollar amount from this donation would be one more measurement for their social media actions.

4.Social Media ROI – Results

I’m sure information about the 4 call to actions outlined above will soon be released as to the actual ROI from the concert.

During the concert I logged into Twitter to listen to the additional buzz this awesome social media campaign generated.

Besides owning 3 of the top 10 trends on Twitter, there was roughly 250 tweets every 3 seconds.

You Tube generated 1.3 million views

There were 100,000+million comments on YouTube

Yes, U2 set up the stage for creating buzz on social media. I can’t wait to read the blog posts on the ROI of social media for them. Once I get some more figures, I’ll be sure to update this post. Everyone on Facebook and Twitter are voicing their opinion about U2 – positive or negative. How is U2 going to digest the conversation and take it to the next level? Possibly announcing their 2010 tour dates was part of the plan. All I know is that U2 embraced social media with open arms and there will be more to follow soon.

And YouTube role in all this? Maybe they are planning on getting more involved with streaming video or have a plan to sell advertising on their site.

What do you think?

Using Web Video Marketing

Posted by on October 18, 2009

Videos are extremely powerful marketing tool and can be used very well in business. People like to watch not read and videos can sometimes showcase your product much better than any press release or print ad will.  With social media gaining more and more momentum and people spending countless hours consuming user-generated content, videos will become a part of your overall marketing mix. Did you know that it will take you 460+ years to watch all videos on YouTube?  It’s fairly easy to integrate videos in your overall marketing campaign. You just need some strategy, creativity, a Flip camera and some time.
I found this great presentation from ReelSEO on how to incorporate videos in your online press releases. You can use videos to help with your SEO efforts as well.
There are some excellent video stats in this presentation. I recommend that you quickly read through it. As marketers, we need to know how to use this medium well. Even a small business can benefit from videos distributed online on various portals.
Do you use video for your business? What have you found that works or doesn’t work?

New FTC rules in effect

Posted by on October 6, 2009

Twitter Chat Room #mrktchat will discuss the new FTC ruling

Every Thursday at 2pm PST we are going to meet live on Twitter and discuss the latest hot trends and topics in the social media world and internet marketing specific to tourism marketing people. Join us on Twitter with the hashtag #mrktchat. What is a hashtag?

This week, the hottest topic in social media is the new FTC regulations for disclosing any special interests when writing a blog post regarding a product or service. You can read the blog post from the leader in social media,  Mashable and see what they think about it. The entire regulation is available on the FTC website.

Bloggers are subject to fines up to $11,000 for not disclosing their relationship with a product or a company.

How is this going to affect your tourism marketing business? If you receiving free lift tickets, hotel rooms or dining certificates you need to make sure you use the proper disclosure when reviewing the company. Honestly, this is good news for social media as it will add to the transparency and elliminate some dishonest reviews. The monitoring part is going to be interesting but there are plenty of listening tools online.

What do the leaders think?

I checked Chris Brogan’s blog and I can’t find anything on it about FTC. I also checked Jeremiah’s blog and you can find his disclosures right on his homepage. I also found a good post by Jeremiah regarding the topic from Aug, 2009. I didn’t find anything on the Altimeter Group. The KBuzz wrote about the topic but didn’t really give any opinions as to how this is going to affect social media.

If you have an hour, this audio recording of the WOMMA webinar on the topic is worth it.

What do you think? Good or bad?How is your company going to be affected? What measures are you going to take? Join us here and on Twitter this Thursday at 2pm PST at #mrktchat to discuss this issue.