Prana- remarkable products with remarkable marketing
Prana is a clothing manufacturer I have fallen in love with for the past few months. They provide good quality clothes at decent prices and stand by their values. Below are ten good reasons I like Prana. These are excellent ideas a business can implement to stand out, create advocates while staying true to their beliefs and still make a profit.
1. Influencer program – every company needs to...
I’ll be jumping in Lake Tahoe on March 6 for Special Olympics – Support the Cause
In support of Special Olympics I’m going to jump in Lake Tahoe on March 6. Crazy? Yes!
1. The Cause - Special Olympics. Special Olympics provides year-round sports training and competition in a variety of Olympic-type sports for children and adults with intellectual disabilities.
2. Special Olympics history – The concept for Special Olympics was born in the early 1960s when ...
Chrysler Makes Good
I’m very happy to write this post and report that Chrysler Corporation offered us unheard of customer service complimented by a brand new truck to make up for their defective truck. It’s not every day that you see a big corporation like Chrysler be so receptive to a customer’s need and step up to the plate by doing the right thing in any customer’s mind, i.e replacing a defective...
How to use TripAdvisor to your advantage
Two sides to this post are 1) using TripAdvisor as a consumer and 2) using TripAdvisor as a travel brand. According to AllFacebook.com there are over 9.5 mil monthly users of TripAdvisor. I love the site as it gives me real reviews about a place I’d like to visit. Just be a little cautious when you read the reviews as sometimes only the most passionate and the really unhappy people will go through...
3 ways to get happy customers for life
Dr. Seuss
Running your own business is complicated enough. How do you make sure your customers are happy and they bring you referrals and positive word-of-mouth? Here are 3 tips to follow:
1. Under promise and over deliver. Return their phone call, email, tweet, question within reasonable time. If you are completely swamped then tell them you will get back to them upon review. Deliver on what you...
Ralph Lauren “Gets It”. Do you?
Case Study: Ralph Lauren
This blog post is way overdue. It happened two winters ago and I just haven’t gotten around to write about it. It absolutely impressed me as a situation where clearly a company “Gets It”.
The company: The company is Ralph Lauren and more specifically their Polo Blue Cologne Fragrance. They created a brand new campaign to help launch their Red, White and Blue...
Superb customer service at the dentist office
If you are like most people you probably dislike going to the dentist. I have to agree with you. Except that this dentist is very special.
I’ve been seeing him for over 15 years now despite of changes in dental insurances and 45 min drive to the office one way. He’s one of these older, nice gentleman who can make you feel very comfortable.Even in the dentist chair.
What I like most about...
Follow up on my Lufthansa travel story
I want to close the loop on the Lufthansa travel nightmares blog post I wrote back in May during my trip to Europe for those of you who followed my trip and have been asking me for the result.
In summary, I had to deal with a delayed plane, a sick passenger, a well deserved and expensive shower, new clothes and a long delay at the airport, a lost bag for 7 days, a damaged suitcase and missing items...
Lufthansa travel nightmares
I just had the worst experience ever on my trip from the USA to Europe. I can understand problems with volcanoes but this is getting crazy.
First, the plane was delayed from Philadelphia to Frankfurt.
Second, a passanger threw up on my in the plane. The most disgusting experience in my life.
Of course, I missed my connection flight to Sofia and had to sit in line for over 2 hours to rebook. With the...
San Francisco hotel and restaurant recommendations
Photo Credit: Flickr.com by PatrickSmithPhotography
I recently returned from a short trip to San Francisco and I’d like to recommend a few places to stay and eat while in the city that you won’t be disappointed with.
1. The best place to stay in San Francisco is the Hyatt at Fisherman’s Wharf. You can see all of their reviews on TripAdvisor which confirm my recommendation for a top...
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