Follow up on my Lufthansa travel story
I want to close the loop on the Lufthansa travel nightmares blog post I wrote back in May during my trip to Europe for those of you who followed my trip and have been asking me for the result.
In summary, I had to deal with a delayed plane, a sick passenger, a well deserved and expensive shower, new clothes and a long delay at the airport, a lost bag for 7 days, a damaged suitcase and missing items...
Lufthansa travel nightmares
I just had the worst experience ever on my trip from the USA to Europe. I can understand problems with volcanoes but this is getting crazy.
First, the plane was delayed from Philadelphia to Frankfurt.
Second, a passanger threw up on my in the plane. The most disgusting experience in my life.
Of course, I missed my connection flight to Sofia and had to sit in line for over 2 hours to rebook. With the...
San Francisco hotel and restaurant recommendations
Photo Credit: Flickr.com by PatrickSmithPhotography
I recently returned from a short trip to San Francisco and I’d like to recommend a few places to stay and eat while in the city that you won’t be disappointed with.
1. The best place to stay in San Francisco is the Hyatt at Fisherman’s Wharf. You can see all of their reviews on TripAdvisor which confirm my recommendation for a top...
Are you turning away business?
A big annoyance for me is seeing signs at businesses that just scream we don’t want your business. I took this photo at a Keva Juice shop at the Reno Mall. To me, this sign says: 1) You are not welcomed here and 2) Our organization has problems.
Look around your business for signs that may be sending the wrong message to your customers. They may be making perfect sense to you (are they really?)...
The Black Eyed Peas and the Now Generation
Lately, I’ve become a total Black Eyed Peas fan. I love their music. I work out to it, listen to it at home, cross country ski with it, listen to it on weekends, when I work and when I fall asleep. One of their songs, “Now Generation” has interesting lyrics touching upon social networking, our desire for urgency and immediacy and how we want everything NOW.
The New Customer is defined...
10 reasons why I started Out&About Marketing
Because I’m passionate about honest marketing and social media and believe that if done right it really works.
Because I’m tired of shitty marketing and bad customer service.
Because the social web is changing the world and businesses will adapt or die. Some businesses need to die. It’s OK.
Because people need great products and services and amazing companies want to sell their products...
Is your ski resort ready for the season? What keeps you up at night?
Photo credit: Jeff Engerbretson
I’m speaking tomorrow at the North Lake Tahoe Chamber of Commerce Breakfast Club. I’m looking forward to hearing the key note speaker, Bob Roberts from the California Ski Industry Association as well as seeing my colleagues in the industry. I hope everyone is as excited as I am about the start of a new season. In my presentation I’d like to make three...
Are you using Twitter for business?
A few recent changes to Twitter and a few interesting articles I read made me think about Twitter as a business tool – it’s benefits and challenges to any business that decides to participate on it.
Traffic – eMarketer just came up with a new report called “Data on Twitter Decline Stacks Up”. The report talks about declining Twitter traffic in the past few months. If...
On customer service and social media
There has been a lot of talk lately about the United video on YouTube and how it has affected United Airlines performance. After United Airlines broke Dave Carrol’s guitar and wasted 9 months of his time in excuses, he wrote a song about the horrible experience and posted it on YouTube. Over 3 million people so far have seen the video and it ranks number 3 on Google when someone searches for...
A practical resource guide on how to listen on the social web?
People are talking about you, your company, your brand. Do you know what they are saying?
Here’s a practical resource guide on how to find out what people are saying about your brand. Listening to what people are saying seems to be a hot topic right now but most people don’t know where to start. There are some very good software companies that will help you achieve your goals but they...
Milena Regos, Marketing Director for IVGID & Diamond Peak Ski Resort, is an experienced and innovative marketing and Internet professional and social media practitioner who builds award winning marketing campaigns with proven return on investment. Milena Regos specializes in creating digital marketing campaigns enabling travel&tourism brands communicate effectively with customers. More on the About page. This is her personal blog and the thoughts and opinions expressed here are hers alone and do not necessarily represent the views of her employer or anyone else. 
