Follow up on my Lufthansa travel story
I want to close the loop on the Lufthansa travel nightmares blog post I wrote back in May during my trip to Europe for those of you who followed my trip and have been asking me for the result.
In summary, I had to deal with a delayed plane, a sick passenger, a well deserved and expensive shower, new clothes and a long delay at the airport, a lost bag for 7 days, a damaged suitcase and missing items...
San Francisco hotel and restaurant recommendations
Photo Credit: Flickr.com by PatrickSmithPhotography
I recently returned from a short trip to San Francisco and I’d like to recommend a few places to stay and eat while in the city that you won’t be disappointed with.
1. The best place to stay in San Francisco is the Hyatt at Fisherman’s Wharf. You can see all of their reviews on TripAdvisor which confirm my recommendation for a top...
Is your ski resort ready for the season? What keeps you up at night?
Photo credit: Jeff Engerbretson
I’m speaking tomorrow at the North Lake Tahoe Chamber of Commerce Breakfast Club. I’m looking forward to hearing the key note speaker, Bob Roberts from the California Ski Industry Association as well as seeing my colleagues in the industry. I hope everyone is as excited as I am about the start of a new season. In my presentation I’d like to make three...
On customer service and social media
There has been a lot of talk lately about the United video on YouTube and how it has affected United Airlines performance. After United Airlines broke Dave Carrol’s guitar and wasted 9 months of his time in excuses, he wrote a song about the horrible experience and posted it on YouTube. Over 3 million people so far have seen the video and it ranks number 3 on Google when someone searches for...
A practical resource guide on how to listen on the social web?
People are talking about you, your company, your brand. Do you know what they are saying?
Here’s a practical resource guide on how to find out what people are saying about your brand. Listening to what people are saying seems to be a hot topic right now but most people don’t know where to start. There are some very good software companies that will help you achieve your goals but they...
Ad:Tech San Francisco – Lessons Learned
I just got back from Ad:Tech in San Francisco where I spent one exciting afternoon and one busy morning visiting with companies and listening to much smarter people than me talk about the state of the industry, web 2.0, social media and digital marketing overall. I have to admit that I liked the vibe at Web 2.0 expo I visited earlier this month better than the Ad:tech. Both were worth attending and...
Introduction to Milena’s blog
Hi, my name is Milena Regos and I’m starting this blog to put in one place all Internet marketing, web 2.0 and social media marketing tools and lessons in today’s economy. The Internet is changing daily and the gone are the days of web 1.0. We are all entering a new phase online in which conversation, dialogue, honesty, authenticity and transparency are becoming more prevalent. Gone are...
Milena Regos, Marketing Director for IVGID & Diamond Peak Ski Resort, is an experienced and innovative marketing and Internet professional and social media practitioner who builds award winning marketing campaigns with proven return on investment. Milena Regos specializes in creating digital marketing campaigns enabling travel&tourism brands communicate effectively with customers. More on the About page. This is her personal blog and the thoughts and opinions expressed here are hers alone and do not necessarily represent the views of her employer or anyone else. 
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