Prana is a clothing manufacturer I have fallen in love with for the past few months. They provide good quality clothes at decent prices and stand by their values. Below are ten good reasons I like Prana. These are excellent ideas a business can implement to stand out, create advocates while staying true to their beliefs and still make a profit.
1. Influencer program – every company needs to have one of them. It’s the smartest program you will develop to have your core advocates promote your product. Their program reads: “Our Influencer program is designed to connect us with you – core enthusiasts that embrace prAna’s company values. Our goals are to open a dialogue for product testing and development ideas; promote ideas of health, wellness and sustainability; and create a community for like-minded people to share their passions.” Create a community of like-minded individuals is exactly what every company needs to be working on.
2. Customer service – Superb! They understand how to treat their customers and make it their mission to have satisfied customers. Under promise and overdeliver is what great marketers do.
3. Products – Excellent quality, great fit and made to last. Everything I have ordered fits and looks great. Start with a remarkable product and you will build a strong customer base with word-of-mouth. Great marketers know that remarkable products get people talking.
4. Story – every company needs a story that people will remember them by. I like Prana’s. What is your story? Is it on your website?
5. Website – clean design, friendly, well organized, light and encouraging dialogue yet built for the primary goal of selling clothes. Well done.
6. Design and branding – from their catalog, to their photos and logo design Prana has done a fantastic job of providing visually appealing images and collateral to their target market.
7. Customer engagement – Prana is currently looking for T-shirt designs from their customers. I like the name of their contest: How does PRANA look like to you?. An email went out to their influencers too, asking for submission of their favorite clothes. Upon sending your favorite item to Prana, you receive free shipping. Nice little incentive to gather valuable feedback from their most loyal customers.
8. Great causes – Prana is dedicated to support Natural Power Initiative. It fits perfectly with their values.
9. Social – Prana has an active blog, a very popular Facebook page, lots of views on their YouTube channel, and a decent Vimeo channel. I wonder what their social media strategy is but in terms of engaging their fans, Prana scores high in my eyes. One suggestion would be to implement a social purchase incentive, where if you recommend Prana product to friends at the time of purchase, you immediately receive percent off your purchase. Take a look at how Abe’s Market is doing it.
10. Ambassadors – I’m not sure how anyone can become an ambassador but I’m sure if you are interested, you will get a fast response from Prana.
Prana has passionate people who have created a great product and have figured out how to build legendary marketing.
Have you purchased any Prana clothes? Are you going to after this post? Do you have any favorite companies?
